SUSTAINABLY IMPROVING THE QUALITY AND EFFICIENCY OF URBAN WATER SERVICES IN BURUNDI

Country : Burundi

Services : Water supply (drinking water, unmetered water)

Client : REGIDESO

Duration : november 2024 to november 2025

Total amount : €249 530

Technical assistance for the preparation and implementation of REGIDESO’s performance improvement plan (Burundi)

Access to safe drinking water remains a major challenge in Burundi. REGIDESO, the national company responsible for water production and distribution in urban areas, faces a number of technical, organisational and financial challenges that affect the quality, continuity and efficiency of the service provided to users.

As part of the Emergency Urban Resilience Project funded by the World Bank, Hydroconseil supported REGIDESO in developing and implementing a performance improvement plan aimed at sustainably strengthening the management and operation of water services. This project enabled the definition, in collaboration with senior management and operational teams, of shared performance objectives and a structured roadmap to improve service quality and ensure the operator’s long-term viability.

Type of service provided :

Conducting a comprehensive assessment of the technical, commercial, financial and organisational performance of water services.
Collecting and analysing field data and conducting interviews with internal and external stakeholders.
Organising and facilitating consultation workshops with REGIDESO management.
Defining performance targets and monitoring indicators using a participatory approach.
Development of a Performance Improvement Plan and a Staff Training Plan.
Design of a strategy to reduce non-revenue water (NRW).
Definition of technical, administrative, financial and commercial management tools.
Support for improving water quality control and the certification of the analysis laboratory.
Implementation of a system for monitoring performance and evaluating results.

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A Google Data Analytics-certified financial analyst and economist, Jeanne has over 10 years of experience of working on urban development, municipal services management, spatial planning, local governance and economic development projects carrying out economic and financial analyses, budget planning, performance evaluations and institutional strengthening. Her work has focused on drainage, sanitation and waste management programmes, municipal development plans, urban resilience mechanisms, as well as feasibility studies and economic models for local infrastructure.

She has worked on numerous public and regional projects funded by donors such as the French Development Agency (AFD) and the African Development Bank (AfDB), developing administrative and financial procedure manuals, conducting local financial diagnostics, designing business plans and structuring budget monitoring frameworks.

Her approach combines analytical rigour, an understanding of national development strategies and expertise in the use of tools for collecting, processing and visualising economic and financial data (R, SQL, Tableau, Excel), all of which enables her to help improve the efficiency of public spending and statistical systems.

An experienced sociologist specialising in project management and development involving both local and national stakeholders, Dominique works on socio-economic studies and capacity-building plans and provides support for gender-inclusive approaches. Her recognised expertise enables her to take the social impacts (gender, inclusion, relocation) of infrastructure projects into account, particularly in the most fragile regions of Cameroon (Far North, North-West, East). She thus helps to support beneficiaries and fosters their active participation through social commitments aimed at ensuring the sustainability of infrastructure project investments. Highly committed to institutional capacity-building and community empowerment, she particularly focuses on both the inclusion of women and children and the prevention of gender-based violence (GBV). She has already conducted institutional assessments, including evaluating the skills of local government staff in five capital cities in Cameroon, which culminated in her designing training courses. She has also carried out social studies on mobility and the use of commercial facilities during project assessment and feasibility phases. Dominique has outstanding writing, interpersonal and managerial skills, which she puts to good use when supporting public institutions to manage projects financed by donors such as the World Bank, the African Development Bank and the French Development Agency.